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DHL introduces new mobile app to further enhance customer experience

DHL introduces new mobile app to further enhance customer experience

DHL (www.DHL.com) Express Mobile app launched in eight African countries, and a further 40 countries to be live by the end of 2020; App offers a number of key benefits that facilitate tracking and faster delivery; Growing demand for mobile services in Sub Saharan Africa drives further innovation.

DHL Express has announced the launch of an innovative mobile platform that will allow its customers in Sub Saharan Africa to track and coordinate the delivery of their shipments with greater ease and convenience.

This is according to Hennie Heymans, CEO of DHL Express Sub Saharan Africa, who says that the DHL Express Mobile app is part of DHL Express’ ongoing commitment to drive innovations that enhance customer experience. “The app is an exciting new addition to our service offering in Sub Saharan Africa and has been launched in South Africa, Kenya, Ghana, Nigeria, Ethiopia, Mauritius, Tanzania and Uganda, and will be rolled out in a further 40 countries across the region by the end of 2020.”  

Heymans explains that the DHL Express Mobile app offers a number of key benefits to customers, allowing them to access valuable features on the move. “Customers can access accurate shipping quotations, find their closest DHL Service Points for easy collections and deliveries and of course, track their shipments in real time. Embracing digitalization is the name of the game when it comes to enhancing customer experience and we are excited to introduce yet another exciting mobile application to our customers across the region.” .

A report by GSMA Intelligence revealed that mobile phones and services are enabling business growth in Africa. The mobile ecosystem has made a significant contribution to the economy in Sub Saharan Africa so far, with an economic value contribution of $110 billion, equivalent to 7.1% of the region’s GDP in 2017.

He adds that it’s not only about new technology, but also a different mindset and culture. Our customers are constantly evolving and changing the ways that they communicate, work, travel and consume, so we need to ensure that we are providing them with solutions that are agile enough to adapt to their changing needs.  

With online transactions growing exponentially in Africa, Heymans says that there is a clear demand for integrated mobile solutions that allow customers to transact whenever and wherever they are.

“As the global leader in express logistics, DHL is constantly working towards providing cutting-edge solutions that help to connect Africa’s consumers and business owners with the global market” concludes Heymans.


Distributed by APO Group on behalf of Deutsche Post DHL.

Sources: https://bit.ly/34agcVL

Media Contact:
Megan Roper (Collinicos)
Head of Marketing, Sub-Saharan Africa, DHL Express
Tel +27 21 409 3613
Mobile +27 76 411 8570
megan.collinicos@dhl.com
Follow us at: www.twitter.com/DHLAfrica

About DHL – The logistics company for the world:
DHL (www.DHL.com) is the leading global brand in the logistics industry. Our DHL family of divisions offer an unrivalled portfolio of logistics services ranging from national and international parcel delivery, e-commerce shipping and fulfillment solutions, international express, road, air and ocean transport to industrial supply chain management. With about 380,000 employees in more than 220 countries and territories worldwide, DHL connects people and businesses securely and reliably, enabling global trade flows. With specialized solutions for growth markets and industries including technology, life sciences and healthcare, energy, automotive and retail, a proven commitment to corporate responsibility and an unrivalled presence in developing markets, DHL is decisively positioned as “The logistics company for the world”.

DHL is part of Deutsche Post DHL Group. The Group generated revenues of more than 61 billion euros in 2018.


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