Number portability is a system that allows subscribers to leave their current mobile service provider and join a new provider.

The telecommunication regulating body, in a statement said the number is encouraging and a clear indication that the system is running smoothly. “The relatively few difficulties that occurred at inception stemmed from human error or misunderstanding of the processes involved,” the NCA noted.

NCA’s analysis of data for the month of July shows that of the porting requests completed:

10% were completed in 15 minutes or less
23% were completed between 15 minutes and 1 hour
34% were completed between 1 and 4 hours
31% were completed between 4 and 24 hours
2% were completed in more than 24 hours

“The fastest port recorded so far in Ghana took place in a mere 1 minute, 10 seconds. The average port took place in 5 hours, 21 minutes from start to finish,” the statement added.